ath Power Training Series – All Episodes


Introducing a training series on how to improve the Customer experience to kick up your brand preference among consumers.

Take your bank’s customer service to the next level with these series of training sessions, featuring E.J. Kritz from ath Power Consulting. 

This product features all five episodes in the series:
Deliver Drive-Up Excellence
Effective E-mail Communication
Empathy and Problem Resolution
In-Bound Phone Skills
Outbound Service Calls

ICXA Members will receive a 20% discount off the purchase price. Email Kim Wright at to see if you qualify.


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Refund Policy

Due to the digital format of our reports, we will provide a 50 percent refund should you not be satisfied with the product. Guarantee valid for 15 days after purchase.